The Shipping Policy of Freshyzo applies to all its subsidiaries and affiliated brands including Freshyzo.
While Freshyzo strives to provide the most convenient delivery time as required by the consumer, Freshyzo cannot commit any time fixed for delivery. The order for Milk & Dairy products should be placed before 5 pm and the same will be delivered on the following day from 5 pm to 9 am. Deliveries may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.
Currently, our Milk & Milk Products are being delivered to addresses in Raipur, Chattisgarh.
While placing the order the customer shall provide the following details:
Name of the Recipient
Flat Number/Bungalow Number
Name of the Building/Society
Name of the Road/Street/Marg
Contact Number Landline/Mobile
Proper/familiar Landmark
Email address
After the order is accepted by Freshyzo, a confirmation email SMS, or call will be sent or made to the customer.
The delivery will be made to the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address under any circumstances.
Freshyzo’s delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.
Freshyzo will consider the order as “EXECUTED” in the following cases :
Delivery not done due to wrong address given by the customers
Non-availability of the recipients at the address;
Premises locked, Wrong phone number or phone not working or switched off or not reachable when tried by the delivery agent of Shyam Dairy.
Addressee refused to accept the products.
Delivered the product at the security cabin of the building/Reception/Neighbour, based on the instructions given by the customer.
In case of civil disturbances, floods, Heavy Rains, a National strike/bandh, or any other major event, we reserve the right to cancel the order or reschedule the delivery to another date.
Request for cancellation of confirmed order can be made up to 48 hours before the delivery time.
